Service Evaluation Survey

1.

 What is your role in the Truman community?

Choose One Student Faculty Member Staff Member Other, please specify

Other: 

2.

 If you are a student, what year are you?

Choose One Freshman Sophomore Junior Senior Graduate Student

3.

 If you are a student, what is your current living location?

Choose One On Campus Off Campus Off Campus Fraternity House

4.

 What is your gender?

Choose One Male Female

5.

 What is your ethnicity?

Choose One American Indian/Alaskan Native Asian or Pacific Islander Black, Non-Hispanic Caucasian/White Hispanic Native Hawaiian or Other Pacific Islander Two or more races Other

8.

The staff member treated me with respect.

Choose One Strongly Agree Agree Disagree Strongly Disagree

9.

I felt that the staff person listened to me.

10.

I felt that the staff person was honest with me.

11.

I felt that the staff person encouraged my honesty.

12.

      I was encouraged to ask questions.

13.

Any questions that I asked were answered in explanations that I clearly understood.

14.

      My options were clearly explained to me.

15.

      I feel that I gained a better understanding of the situation that brought me to the office.

16.

The meeting/conversation was a valuable educational experience for me.

17.

As a result of my meeting/conversation, I am less likely to experience similar problems in the future.

18.

      I felt that I was dealt with in a fair and impartial manner.

19.

I feel satisfied with the outcome of the meeting.

20.

If I had a problem or concern and needed to talk to someone, I would consider this staff member as an option.

21.

      The staff member provided helpful information regarding my situation.

22.

The staff member provided helpful community resources.

23.

The staff member provided helpful campus resources.

24.

If I was contacted after the initial meeting/conversation, the second contact was within an appropriate time frame.

25.

If I was contacted after the initial meeting, the second contact was beneficial to me.

26.

I felt comfortable during the meeting.

27.

The staff member assisted me in taking actions appropriate to my situation.